SANTA CLARITA WATER DIVISION

   Offices will be closed Friday 2/12 and Monday 2/15.

Contact Information

Santa Clarita Water
A Division of the Castaic Lake Water Agency
22722 W. Soledad Canyon Road
Santa Clarita, CA 91350
(661) 259-2737

Office Hours

Our office is open 7:30 a.m. to 5:30 p.m. Monday through Thursday, and 7:30 a.m. to 4:30 p.m. every other Friday, except holidays. The office will be closed every other Friday. Please check this page for details. You may contact us during normal business hours for general information and assistance on your account.

Answering Service

Our answering service is available during non-business hours for emergencies (661) 259-2737

Billing and Payments

Billing and Payment Due Information

• Due Date
  The water meter will be read once a month. Your bill is due and payable upon presentation. Your account will become past due if not paid within 19 days from the date of maililng. If you need to extend your payment date, call to make arrangements.
• Reminder Notice
  If you forget to pay your bill, we will send you a reminder notice and assess a $10.00 late charge to your account. If payment is not received by the reminder notice due date, your service may be discontinued. A termination notice will then be hung on your front door advising you your service will be terminated if payment is not received by termination date & time and your account will also be assessed a $25.00 door hanger charge.
• Shut Off for Non-Payment
  If your service is discontinued for non-payment, it will be restored only after payment of the total amount due plus a $44.00 reconnection charge ($82.00 reconnection charge after 4:30 p.m. Mon-Thurs, after 3:30 p.m. on alternating Fridays -- beginning 01/08/2010, closed Fridays, weekends or holidays). A deposit may also be required.

Payment Options

1. Payment by mail can be made with check or money order.
2. We accept cash, checks, or money orders at our walk-up counter during regular business hours.
3. Checks or money orders may be placed in our night drop after regular business hours.
4. We offer Direct Debit as a payment option. Please contact our office for an application form or download the Direct Debit form. Click [here] to download (requires Adobe Acrobat).
5. If you are currently paying your bills through an online banking service, you can add us to your bill paying service.

Returned Items

The charge for all returned items is $43. A payment by cash or money order will be required for the amount of the returned check plus the $43 returned check charge. Direct Debit accounts that do not have the money in their banking account at the time of debiting will also be charged $43.

Leaks

How to determine if there are leaks on your property

Make sure there is no water in use anywhere on your property. Are any toilets in use? A washer in use? Is water on outside? Once you have determined water is not being used, check the meter for any movement. If the meter leak indicator is moving, it indicates there is a leak somewhere on your property. You are responsible for leaks on your property.

When you need your meter turned off

Please call our office anytime you need our meter turned off. Service is available 24 hours a day, seven days a week. A service representative will be dispatched to turn the meter off. When you are ready to have the meter turned back on, just call our office again.

Please do not turn off our meter

If you attempt to turn off our meter and cause damage, you will be charged for any necessary repairs.

Santa Clarita Water Division is responsible for the water line in the street and from the water line to our meter. We also maintain the valve, meter box, and meter box lid. Any repair beyond our meter towards the customer's property is the customer's responsibility.

Pressure Problems

Is your pressure too high or low

If the pressure inside your home is too high or low, your pressure regulator may be malfunctioning. This will require an adjustment or internal parts replacement kit to repair your regulator. Kits are available at plumbing hardware repair stores or you may consult with your plumber. Regulators should be checked annually for proper operation. It is the customer’s responsibility to maintain the pressure regulator.

Is your pressure low in only one area?

If pressure is low in one area, the problem may be a clogged faucet aerator screen. These screens unscrew from the faucet and are designed to filter out sediment. A simple cleaning of the screen usually corrects the problem. Replacement screens are available for a nominal fee at most hardware stores.

Do you live in an older home?

Sometimes plumbing in older homes becomes obstructed with mineral deposits. A plumber can assist with this.

How to read your meter

Read your meter from left to right. The meter dial is similar to an auto odometer. The last two digits are not used in billing.

Water conservation